Weekly Roundup: Direct Messages And Voice Commands Coming To Restaurants, Hotels
Here’s your weekly roundup of tech related news pulled from various restaurant industry sites around the web for July 26-August 1, 202.
Customers Can Send Messages Through OpenTable
OpenTable, the reservation app, has started a direct messaging feature to allow diners and restaurants to directly communicate before making a reservation. Direct messaging allows restaurants to serve better hospitality by preventing cancellations and no-shows.
Diners can send direct messages to restaurants to make requests, ask questions, relay dietary preferences, and modify or cancel their reservation. They can also send a message after their reservation in case of items left behind or if they want to ask for the name of that bottle of wine they loved. You can read more here.
Yelp Adds Tag For Restaurants To Say “Vaccine Proof” Required
Yelp added a “Proof of Vaccine Required” to its site to help businesses communicate their COVID-19 policies on their websites.
As Restaurant Dive reports, restaurants add vaccination requirements for diners to eat inside, some have seen an uptick in one-star reviews from diners who are critical of the practice. Yelp, which said it has been increasingly monitoring pages for these types of reviews, has seen “review bombing” incidents increase since the pandemic. You can read more here.
Remote Learning Can Be a Benefit for Hoteliers
With the health challenges of the pandemic, hotels are becoming more aware of using remote learning for onboarding and refresher training.
Hotel Technology News dives into five reasons why using remote learning can be a benefit for all hotels. You can read more here.
Voice-based Solutions Coming to Hotels
According to HotelManagement.net Intelity announced a new partnership with Volara, a provider of custom voice-based hospitality solutions. Together, Intelity and Volara will combine their technology to enhance guest engagement with contactless voice commands that enable instant, convenient access to services and amenities. You can read more here.
